Returns & Exchange Policy
What items are returnable?
- As a part of our Money Back Guarantee, we accept returns of our COMFORTWEAR items within 45 days of delivery.
- In order to be eligible for a return, the item must be in original packaging.
- Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected.
- Free/promotional items
- Original shipping charges are non-refundable
- As of January 31st, 2023, all returns are free of charge
- Enter your order number and email address in the Contact Us page
- You will get a confirmation email with shipping guidelines
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment, within 10 business days.
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!