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Refund & Return Policy

Returns & Exchange Policy


What items are returnable?

  • As a part of our Money Back Guarantee, we accept returns of our COMFORTWEAR items within 45 days of delivery.
  • In order to be eligible for a return, the item must be in original packaging and same condition that you received it.
  • Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected.
  • If 45 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange.
  • Free returns offer not valid for HI, PR, AK, GU, VI and International orders.

Lost or Stolen Packages

  • COMFORTWEAR is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, COMFORTWEAR will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
What items are non-refundable?
  • Free/promotional items
Are there any charges for return?
  • Original shipping charges are non-refundable
  • As of January 31st, 2023, all USA return labels are free of charge. We have partnered with the company Soles4Souls to process our shoes as donations for people in need. All you need to do is ship out your shoes to the donation center after we provide you the return shipping label. Once completed, we will process your refund for you.
How do I initiate a return?
  • Enter your order number and email address in the Contact Us page
  • You will get a confirmation email with shipping guidelines
How soon will I get my refund?
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied on the original method of payment, within 10 business days.


Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

What is Soles4Souls?

Soles4Souls turn unwanted shoes and clothing into opportunity, by keeping them from going to waste and putting them to good use - providing relief, creating jobs and empowering people to break the cycle of poverty. This means helping hard-working local entrepreneurs build their own small businesses selling donated shoes and clothing. Since 2006, Soles4Souls, their supporters and partners have kept more than 53 million pairs of shoes and pieces of apparel from going to waste, and they have distributed them in 129 countries and all 50 U.S. states. That's more than 71 million pounds of textiles kept from going to landfills and instead put to good use.

What makes Soles4Souls sustainable?

By repurposing unwanted items and putting them to good use, we find them a new home and extend their lifespan. ​Since 2006, together with our supporters, we have diverted 81 million pounds of shoes and clothing from landfills in 34 countries and all 50 US States, District of Columbia, Puerto Rico & US Virgin Islands. ​