1. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
2. Can I cancel my order or change my address?
We understand sometimes you can change your mind on an item. If you need to cancel your order please visit our Contact Us page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address nor cancel the order.
3. I ordered multiple items, why did I only receive one?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way!
4. Where's my order / How can I track my order?
You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you.
5. Money Back Guarantee
Our Money Back Guarantee is valid within 45 days of purchase for any one our products. In order to receive money back, you must initially submit a return through our Contact Us page.To read more about our Money Back / Refund Policy, visit our Money Back Guarantee page.
Note, the buyer is responsible for return shipping. Once we have received your returned item, we will notify you via email of the approval or rejection of your refund. Once approved, money back will be credited through the original method of payment within 10 business days (i.e. Credit Card, PayPal).
- In order to be eligible for a return, the item must be in original packaging and same condition that you received it.
- Please note that orders in transit cannot be cancelled and a refund cannot be initiated until the item has been returned and inspected.
- If 45 days have gone by since your purchase was delivered, unfortunately, we can't offer you a refund or exchange.
- Free returns offer not valid for HI, PR, AK, GU, VI and International orders.
6. How long does shipping usually take?
The estimated shipping time for our products is approximately 2-3 weeks (10-20 business days). Furthermore, our primary source of shipping is Fedex, DHL, and Yunexpress. All of which are insured.
Due to high demand, order processing can take up to 48-72 hours hours and estimated delivery times are subject to change. We try our best to process the order within 24 hours.
You will be informed via email when your order is confirmed and shipped out with tracking information.
- United States: 8-12 Business Days
- Canada. Australia, New Zealand: 20 Business Days
- Europe: 20 Business Days
- Rest of World: 20 Business Days
7. Where do you ship to?
We ship to the U.S. and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.
Rest assured, shipment is available and insured for both domestic and international orders.
8. Where do you ship from?
We have two warehouses that are located in North America and Asia. If we happen to be out of stock in our North American warehouse, we will ship directly from our warehouse in Asia.
9. What happens if I open a dispute with my bank?
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!